Effective Date: April 6, 2026
Eastern Pools (“Eastern Pools,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, forms, phone calls, and other communications. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your information.
This policy applies to information collected through easternpools.com, as well as through our customer communication channels, including SMS/text messaging. Eastern Pools serves customers in the Cleveland and Akron, Ohio area and lists the following contact details on its website: 330-825-2214, sales@easternpools.com, and 4953 Wooster Rd. W., Norton, OH 44203.
1. Information We Collect
We may collect the following categories of information:
Personal Information You Provide
- Name
- Email address
- Phone number
- Property address or service address
- Service selections
- Message or inquiry details
- Any other information you voluntarily submit through forms, phone calls, or in-person communication
Communication Information
- Records of calls, emails, web form submissions, and text message interactions
- Your preferences regarding appointment reminders, billing notices, dispatch notifications, and related service communications
Website Usage Information
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on pages
- Referral source
- Cookie and similar tracking data
2. How We Use Your Information
We use your information to:
- Respond to inquiries and quote requests
- Schedule, confirm, and manage pool services
- Provide customer support
- Send appointment reminders, service updates, dispatch notifications, billing notifications, and job completion follow-ups
- Improve our website, services, and customer experience
- Maintain internal business records
- Comply with legal obligations
- Prevent fraud, misuse, or unauthorized activity
3. Text Messaging and SMS Communications
If you provide your phone number and opt in to receive text messages from Eastern Pools, you agree to receive conversational, informational, and service-related text messages, which may include:
- Appointment reminders
- Dispatch notifications
- Billing notifications
- Job completion surveys
- Service follow-ups
Message frequency may vary. Message and data rates may apply.
To stop receiving messages, reply STOP, CANCEL, or UNSUBSCRIBE.
For help, reply HELP or contact us at 330-825-2214 or sales@easternpools.com.
We do not sell, rent, or share your opt-in data and phone numbers with third parties for marketing or promotional purposes.
4. How We Share Information
We do not sell your personal information.
We may share limited personal information only in the following circumstances:
- With service providers or vendors who help us operate our website, communications, scheduling, payment processing, or business operations
- When required by law, subpoena, court order, or legal process
- To protect the rights, safety, and property of Eastern Pools, our customers, or others
- In connection with a business transfer such as a merger, acquisition, or asset sale
Any third parties who process information on our behalf are expected to use it only as needed to provide services to us and not for their own marketing purposes.
5. Website Forms and Consent
When you fill out a contact form, quote form, or other form on our website, you may be asked to provide personal information such as your name, email address, phone number, address, and service needs. We use that information to respond to your request and provide our services.
If you consent to receive text messages, that consent is not a condition of purchase.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Understand how visitors use our website
- Measure site performance
- Support analytics and advertising efforts
Cookies are small files stored on your device. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
7. Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or storage system can be guaranteed to be 100% secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Fulfill the purposes described in this Privacy Policy
- Provide requested services
- Maintain business and legal records
- Resolve disputes
- Enforce our agreements
9. Your Choices
You may:
- Contact us to update or correct your information
- Ask us to stop using your information for certain communications
- Opt out of text messaging at any time by replying STOP, CANCEL, or UNSUBSCRIBE
- Adjust browser settings to manage cookies
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external sites. Please review their privacy policies separately.
11. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take appropriate steps to delete it.
12. Changes to This Privacy Policy
Eastern Pools may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Your continued use of our website or services after changes are posted means you accept the revised policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Eastern Pools
4953 Wooster Rd. W.
Norton, OH 44203
Phone: 330-825-2214
Email: sales@easternpools.com